Australian High Commission
Brunei Darussalam

Visas and migration

You may be eligible for an Australian Electronic Travel Authority (ETA). For information applying for Australian visas, please visit explore visa options

Latest news

For the latest immigration and citizenship news, see News archive

Enquiries

Visa and citizenship applications are managed by the Department of Home Affairs. High Commission staff are unable to assist with general visa or citizenship enquiries.  

The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship

If you are having trouble locating information on the department’s website, the Home Affairs Digital Assistant may be able to help. The Digital Assistant can help you find information on Australian visas, citizenship and border entry. Visit the Immigration and citizenship website, and click the Ask a question button to get started. 

Global Service Centre

If you require additional information, you may telephone the Global Service Centre (GSC) on +61 2 6196 0196, Monday to Friday, from 9am to 5pm Brunei time. 

International calls may be subject to charges imposed by your local carrier. You may wish to consider using a Voice over Internet Protocol (VoIP) provider to avoid potentially high charges. 

Using an interpreter

When you call the GSC, select option 6 to engage a Translating and Interpreting Service (TIS) interpreter in your language. Option 6 can be selected straight after dialling the GSC number. 

Alternatively, a TIS interpreter can also be engaged directly via: 

Compliments, complaints and suggestions 

Your feedback is valuable to the Department of Home Affairs. The department use your feedback to improve services and investigate and respond to any issues of concern. You can find more information on the department’s website at Compliments, complaints and suggestions

Allegations related to suspicious border activities 

​​​​​​​​​​​If it doesn’t feel right, flag it anonymously with Border Watch. Border Watch is the single collection point for the Department of Home Affairs and the Australian Border Force (ABF) for allegations related to suspicious border activities and is not limited to immigration and citizenship. One small observation could help stop a much larger border crime.  You can report suspicious immigration, customs and border related activity via the Border Watch Online Report