Medibank Private/ahm and other recent data breaches - advice for foreign passport holders
Medibank Private/ahm have advised the Australian Passport Office (APO) that no Australian Travel Document information was compromised in this breach.
Foreign passports for international students were compromised through this cyberattack. Medibank Private/ahm are contacting impacted customers directly.
If Medibank Private/ahm have advised you that your foreign passport information was compromised, you should contact the government that issued the passport for advice on what to do. This is also the case for all data breaches that impact foreign passport holders, including the recent breaches at Optus and Medlab.
Medibank/ahm impacted customers:
- Call Medibank on 134 148 (within Australia) or +61 3 9862 1095 (International)
- Contact Medibank’s 24/7 Student Health and Support line (Medibank international students call 1800 887 283 and ahm international students call 1800 006 745)
- Visit Medibank Cyber Event Updates and Support page medibank.com.au/cybersecurity
- Go to ID Care’s dedicated Medibank and ahm breach response plan).
- See the Australian Cyber Security Centre's Medibank Private alert.
Optus impacted customers:
- Contact Optus customer service directly on 133 937 (within Australia), or +612 8082 5678 (International), or go to their Passport Information(link is external) webpage.
- Go to our Frequently Asked Questions on the Optus data breach and passport information
- See the Australian Cyber Security Centre's Optus data breach(link is external) alert.
Medlab impacted customers:
Contact Medlab customer service directly on +61 1800 433 980, or go to their data breach web page(link is external).
Victorian State Election 2022
The Victorian State Election will take place on Saturday 26 November 2022.
If you will be out of Victoria on 26 November but in Victoria at some point between Monday 14 and Friday 25 November, you can vote early. Early voting centres will be available in every district in Victoria, and you don’t need a reason to vote early.
If you’re planning to be overseas for the entire voting period between 14 and 26 November, you can still vote in the Victorian State Election. You will not be able to vote in person overseas, but you can register to receive a postal vote ballot. To do so, please visit www.vec.vic.gov.au.
Applications to vote by post open on Wednesday 2 November and close at 6 pm on Wednesday 23 November.
You can choose to have your ballot pack mailed to you if you don’t have access to a printer but it may not reach you in time (or be returned to the VEC in time) to count. You can also choose to receive your ballot papers by email when applying for a postal vote. This will be the quickest option.
The Australian High Commission in Brunei is not an overseas Postal Vote Collection Centre and is unable to accept postal votes. Postal votes should be posted back to the Victorian Electoral Commission (VEC). Votes must be received by the VEC no later than 6pm AEDST Friday 2 December to be counted.
Voting in the Victorian State Election is encouraged but not compulsory for voters overseas.
High Commission Office Hours and Counter Service Appointments
Office Hours: 8:00 am to 5:00 pm Monday – Friday (except office public holidays).
All visitors to the Australian High Commission require an appointment. Please book an appointment for Counter Service (passport submission and collection or notarial services) at least 24 hours before attending the High Commission. Further information is available under the Services for Australians section of this website.
For out of business hours consular assistance contact:
- +61 2 6261 3305 from overseas
- 1300 555 135 from within Australia
- +61 421 269 080 from SMS
Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand.
Travel advicefor Brunei Darussalam can be found at the Smartraveller website. The Australian High Commission, Bandar Seri Begawan, encourages all Australians living in or visiting Brunei Darussalam to subscribe to Smartraveller alerts. This is a free email service to provide you with the latest updates to our travel advice.
To view current job vacancies and how to apply, please visit: Employment.
Would you like to be invited to High Commission events?
Australians wishing to register socially with the Australian High Commissionto be kept updated of our events, such as Australia Day and ANZAC Day, should complete the Australian Community Outreach form and send it to [email protected]. You can also stay up to date with everything the High Commission is doing by following us on our Facebookpage, Australia in Brunei Darussalam.
Are you an Australian Global Alumni?
Did you Study in Australia? The High Commission likes to stay connected with graduates of all Australian educational institutions. If you have completed high school, university, in service training or other education in Australia please fill out the Alumni Registration Form and email it to [email protected] to stay informed about tailored events and opportunities.
The Australian Government has also created a virtual global network for international scholars and fellows who have studied in Australia and for Australians who have studied overseas. Go to our Brunei Australia Alumni page to find out more!